Privacy Policy

Last updated: 9 July 2026

GoTrack Private Limited (“GoTrack”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal and vehicle data you share with us. This Privacy Policy explains what information we collect through our GPS vehicle tracking services, website and mobile apps, how we use it, and the choices and rights you have. By using our services, you agree to the practices described below.

1. Information We Collect

We collect the following categories of information to deliver and improve our tracking services:

  • Personal information — your name, phone number, email address, billing details, vehicle registration and account credentials, provided when you request a quote, buy a device or create an account.
  • Vehicle GPS & location data — real-time and historical location, speed, route, ignition status, mileage, fuel level and sensor data transmitted by the GPS device installed in your vehicle.
  • App & usage data — device type, operating system, app version, log data, IP address and how you interact with our app and web portal.
  • Cookies & similar technologies — small files stored on your device to keep you signed in, remember preferences and understand how our website is used.

2. How We Use Your Information

We use the information we collect to:

  • Provide live tracking, alerts, reports and other core features of your package.
  • Set up, install and maintain your GPS device and account.
  • Process payments, subscriptions and renewals.
  • Send service updates, security alerts and support responses.
  • Improve our devices, apps and customer experience.
  • Comply with legal, regulatory and law-enforcement obligations in Pakistan.

3. Data Security

We use industry-standard technical and organisational measures — including encryption in transit, access controls and secure servers — to protect your data against unauthorised access, loss or disclosure. While no system can be guaranteed 100% secure, we continually review and strengthen our safeguards to keep your information safe.

4. Data Retention

We keep your personal and vehicle data only for as long as your account is active and as needed to provide our services, or as required to meet legal, tax and accounting obligations. Historical location data is retained according to your package (typically 30 to 90 days for live history, with longer retention for reporting where applicable). When data is no longer needed, we securely delete or anonymise it.

5. Sharing With Third Parties

We do not sell your personal data. We may share information only with:

  • Service providers — trusted partners who help us with hosting, mobile networks (SIM/data connectivity), payment processing and support, bound by confidentiality obligations.
  • Authorised users — people you add to your account, such as fleet managers or family members.
  • Law enforcement & authorities — where required by law, a valid legal request, or to protect rights, safety and property.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your data, subject to legal retention requirements.
  • Withdraw consent or close your account at any time.
  • Object to or restrict certain processing of your data.

To exercise any of these rights, contact us using the details below and we will respond within a reasonable time.

7. Cookies

Our website uses cookies to keep you signed in, remember your preferences and measure site performance. You can control or disable cookies through your browser settings, though some features of the site may not work correctly if cookies are turned off.

8. Children’s Privacy

Our services are intended for adults and business use. We do not knowingly collect personal data from children except through personal tracking devices set up and managed by a parent or guardian for the child’s safety.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or the law. Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@gotrack.com.pk or by phone at 042-38000000. You can also reach us via our contact page.